If the order for the boat or raft has been placed via credit card, we will ship ONLY to the same address as your credit card billing address. Please visit our Payment Policy for more information. Check orders can be shipped anywhere in Continental US or Canada.
Local pickups are available by appointments only. Please visit the Contact us page for Warehouse location. Payment in advance is required unless paid in cash. Please email or call 208-350-6572 for an appointment.
Shipping prices are listed for deliveries within the Continental US only. Please see below for shipping outside of the Continental US.
Process time for items in stock is 1-2 days. Ship Time is 3-9 days depending how far are you from Boise, ID. Please allow 5-10 days for Total Delivery Time.
Shipping costs include full insurance up to the value of the item being shipped. As per FedEx Damage Claim Policy, customers have 20 days to report shipping damages since package delivery. After that period NO shipping damage claims will be satisfied by the FedEx. It is the customers responsibility to notify us about any shipping damages in a proper timeframe.
Small accessories, hand pumps, repair kits or bags that have been damaged during shipment must be sent back for replacement as per our Warranty Policy. Please visit Contact Us page for Return address.
Once the boat has been shipped, you will receive an email from FedEx with a tracking number. Please contact FedEx at 1800GOFEDEX or www.FedEx.com to follow provided tracking number, and to ensure receiving of the package.
After the 3rd attempt to deliver the package, FedEx will send it back unless you contact FedEx at 1800GOFEDEX to arrange a local pick up. Customers are responsible for package receiving and all associated shipping charges.
If the order has been cancelled after it has been shipped, the appropriate amount will be deducted from the total of refund. Please call FedEx and ask for a supervisor or CAT if you need assistance or have special requests. Don't wait for the 3rd attempt as it might be too late.
If items are on back order, we will ship all pre-ordered boats the same day they arrive in our warehouse.
Thirty (30) Day Money Back Satisfaction Guarantee.
We are 100% confident that our boats are of great quality and even better value.
However, if upon receiving and inspecting your item you decide that you want to return it, you will have thirty (30) calendar days as of the date of shipment arrival to return it for a refund minus the shipping cost and the 3% non-refundable third party credit card fee. Any additional fees associated with a purchase transaction will be deducted from amount of refund.
All returns should be coordinated with our staff prior to shipping at Saturn Rafts - PH: 208-350-6572
Unfortunately we do not offer a refund policy for used or worn products. We do offer a refund policy for rafting/boating gear, please call for details. Refunds and canceled orders will be issued via company check or refunded directly back to the credit card that was used to order. Please allow 7-14 days for delivery. Customers are responsible for charges associated with shipping of their orders. If an order has been canceled after it has been already shipped out, the appropriate amount will be deducted from total of the refund. Customers wishing to return their boat should contact Saturn Rafts at (800)217-3270 for instructions on returning the boat.
Please read carefully for conditions of refund:
IMPORTANT: Returned item should be unused, and exactly in the same condition as you received it from us.
If you decide to return the product for a refund:
We reserve the right to charge 15% restocking fees for items that are not packed in the same way as delivered, or have dirt, marks or footprints. If we have to clean this item after you, we will charge the full restocking fee.
Please be aware we do not have a REFUND policy for items that were used
Please understand that we have to resell returned boats, and you will be responsible for charges that will depreciate the value of returned merchandise.