Seven (7) Day Money Back Satisfaction Guarantee.
We are 100% confident that our boats are of great quality and even better value.
However, if upon receiving and inspecting your item you decide that you want to return it, you will have seven (7) days as of the date of shipment arrival to return it for a refund minus the shipping cost. Any additional fees associated with a purchase transaction will be deducted from amount of refund.
All returns should be sent to our warehouse. Please contact us at (800)217-3270 for return address and contact information.
No refund for used or worn merchandise. Refunds and canceled orders will be issued via company check. Please allow 7-14 days for delivery. Customers are responsible for charges associated with shipping of their orders. If order has been canceled after it has been already shipped out, the appropriate amount will be deducted from total of refund.
Customers wishing to return their boat should contact Saturn Rafts at 208-350-6572 for instructions on returning the boat.
Please read carefully for conditions of refund:
IMPORTANT: Returned item should be unused, and exactly in the same condition as you received it from us!
- Carefully unseal shipping box by removing packing tape from front. Do not rip or damage shipping box.
- Please take a quick note how items are arranged in the box, and how the boat has been folded. You might need it in the extremely unlikely case you need to pack everything back in the box for a return.
- Unfold the boat on a clean surface free of debris, sand or water. Tarp or plastic is recommended.
- Inflate boat using enclosed pump for inspection. Do not throw away plastic bags.
- Carefully inspect boat without using it in the water.
- Make sure that you are happy with your purchase!
If you decide to return the boat for a refund:
- Call 208-350-6572 or send email to firstname.lastname@example.org
- Fully deflate all boat compartments and air floor. Electric inflator/deflator is recommended.
- Immediately after full deflation of compartment place valve pushpin in upper position to avoid air getting back into compartment. To do it press valve pushpin with a finger and rotate until it will pop-up.
- Please make sure that there are absolutely NO debris, dirt, sand or water on deflated boat.
- Carefully fold boat back to the same state as it was removed from box. If air will remain in compartments, you will not be able to close the box completely.
- Place folded boat and all accessories back in a box and securely seal it with a packing tape.
- You are responsible for shipment arrangements back to us. Please insure shipment for its value.
- We recommend FedEx Ground service from FedEx staffed facility as a cheapest way to send packages. Please visit www.fedex.com for locations near you. Do not use authorized centers, since they are charging extra fees.
- We DO NOT recommend using UPS for returns. From our experience, they are not reliable and extremely inflexible. We are NOT responsible for packages sent to us via UPS.
We reserve the right to charge 15% restocking fees for items that are not packed in new condtion that are able to be sold as brand new. This includes any dirt, markings or footprints. If we have to clean this item after you, we will charge the full restocking fee.
We do not have a return policy for used products
Please understand that we have to resell returned boats, and you will be responsible for charges that will depreciate the value of returned merchandise.